Returns: We welcome returns within 45 days of purchase. We will gladly refund the product price for eligible items that are unused and are in sale-able condition. All refunds are applied to the original method of payment. Shipping, including associated fees/duties/taxes, are at customer’s expense.
Please mail returns to:
Cloy Concepts, LLC
Return Merchandise: (Insert Your Order Number)
1001 South Church Street Unit #104
Greenville, SC 29601
Please allow us 10 business days to process your return.
Out of Stock Items: We do not create back-orders for out of stock items.While we strive to keep all of our items in stock at all times, we do occasionally run out of items. We will put these out-of-stock items up on the web site as soon as possible. However, if you place an order and an item is out of stock on the order, we will delete the out-of-stock item and process your order like normal. You will be notified via a note regarding the out of stock item. We apologize in advance for any inconvenience that this may cause you.
If you prefer to have us hold back your order and contact you in the event of an out of stock item please place a note in the comment section of your order and we will happily break our policy for you! Please note that this can delay the shipment of your order by one or two days.
Discontinued Items: Is there an item that we've previously carried that you want to purchase? We may be able to special order small amounts just for you depending on manufacturer availability. Email: firstname.lastname@example.org