We are happy to ship via UPS, UPS Express, Fed Ex or USPS.
USPS Priority Mail normally takes 2 to 3 transit days but may take up to one full week to reach you. UPS transit time varies based on your zone and the method, your order will have an estimate of the transit times when you check out. 2-Day Air orders placed before noon (PST) will be shipped the same day. Orders placed after noon will ship the following business day. UPS 2 Day Air and regular ground does not deliver on Saturdays or Sundays.
Damaged or Missing Orders: We are always happy to help replace or refund your missing or damaged items within 45 days of purchase. If you receive a damaged package, please take photos of items, box and the labels. Please have this information ready for our Customer Experience Team when calling or emailing us. Please call us immediately toll free at 1.877.627.7883. If you chose to have a replacement sent to you, we will ship it to the original shipping address. BE SURE TO DOUBLE CHECK YOUR ADDRESS! If a package is sent out to an incorrect address, and it is returned to us, you are responsible for the reshipping costs.
Please check your order after receiving it and if there is anything missing call or email us right away. Have ready your order number, the items missing and the name on the circle lable on the outside of the box.
Any missing, damaged or incorrect items from orders older than 45 days will be issued an instore credit.
Turnaround/UPS Orders: The total shipping time for your order is our turnaround time PLUS the time in transit. UPS 2-Day Air orders placed before noon (PST) will be shipped the same day. Orders are shipped out 5 days a week Monday through Friday. To find our current turnaround times please see the note in purple at the top of this web page. The East Coast, which is the furthest domestic location, takes about 5 days transit time so if your order ships on Tuesday
Transit Time: Remember to include our turnaround time in delivery calculation. If you need an order quickly, call us before noon at 1.877.627.7883 and we will take your order and figure out the fastest shipping options. UPS 2-Day Air to Alaska and Hawaii takes an extra day (3 days total).
Order Changes & Cancellations: Because of our dedication to fast turnaround times, cancellations, as well as additions and changes to orders can only be accepted within one hour of order placement. However, if you are using expedited shipping (like 2-day Air) or shipping internationally, we cannot accept any changes, this is to ensure that your order is shipped out on time. If your order has already been sent to the warehouse for pulling and packing or is packed for shipment we will gladly assist you in placing a new separate order for the additional items. Orders that are cancelled after packing for any reason are subject to a 15% restocking fee.
Please email your changes as soon as possible firstname.lastname@example.org. During regular business hours (M-F 9am-4pm) you may call us at 1.877.627.7883. Have your credit card information ready for speedy service! If you get the answering machine, please leave a message with your order number and full information for what you wish to have changed. Be sure to leave your phone number too. We return calls same day.
Placing orders: Feel free to use our online shopping cart, located throughout the site. If you're having problems with the cart, you are welcome to phone in your order. The number to contact is (864) 884-8702
Minimum Orders: We do not have a minimum order amount and you are welcome to order as little, or as much, as you want.
Payment methods: We accept Visa, MasterCard, American Express, Discover, and PayPal as well as money orders. We do not accept personal checks. Money Orders can be sent to:
Cloy Concepts, LLC
1001 South Church Street Unit 104
Greenville, SC 29601
Credit Cards: If your card is declined, Bramble Berry will send an email (to the address associated with the declined order) to let you know. Often it is due to an incorrect address or security code. We take our customer's security very seriously and for that reason we require the exact billing address and security codes for all of our credit card transactions. It is also for security reasons that we do not have access to your full credit card number and ask that you call us at 1.877.627.7883 with your credit card information. Our customer service representative will then be able to quickly and safely process your credit card. We do not recommend emailing credit card information - as email is not a secure form of communication. Please note that our transit and turnaround times begin after we have received valid payment information, not at the time the order was placed.
PayPal: Paying by E-Check through PayPal takes additional days to clear than standard PayPal payments. We will hold your order until the payment has cleared.
Material Safety Data Sheet (MSDS): We are happy to provide the MSDS to our customers for any of our products that you have purchased. Most MSDS are automatically added to your account when you make a purchase. You can find them under the Digital Goods tab when you are looking at the main page of your account. Our MSDS are supplied in a digital PDF format. Please send an email to MSDS@brambleberry.com with the corresponding order number for any products that do not have an MSDS automatically attached and we will help you get the info you need. To view or print out the MSDS you will need to use Adobe Acrobat (a free program). If you need any other product based documents, please do let us know. While we are not required to provide them, often we have them available to us. Just let us know what you are looking for and we will do our best to help!
Cloy Concepts, LLC is happy to ship packages internationally including Canada, Mexico and overseas. We recommend shipping via UPS International for the fastest, most reliable service, but we are happy to ship via USPS International as well. All shipping rates are determined by the weight and size of your package - which can be quoted by our online shopping cart. To get a quote, simply place your items in your shopping cart and enter your shipping information, choosing the correct country. The shipping quote does not include any import or duty fees, you are responsible for those additional fees (which vary from country to country). If you do not pick-up your package for any reason and it is returned to Bramble Berry we will refund you after deducting the return shipping charges and our 15% restock fee.
To place an order: To ensure your credit card safety it is best to use the shopping cart to place your order. However you may call us at 00+1+360+734-8278 and give us your credit card information, be sure to have your order number ready.
International Shipping Methods:
UPS International: This service is either UPS Internatioanl. Service can take 1-2 weeks for delivery. This service is insured. There are tracking numbers available for this service. Any Duty, Tax, or Brokerage fees related to this order is the responsibility of the recipient. Bramble Berry does not know what the duties/taxes are in your area, and we do not know if there will be brokerage fees. By choosing UPS you are accepting responsibility for these fees. If you choose UPS, and do not pay the Duty Tax or Brokerage fees, the package will be returned or destroyed at the recipients expense.
USPS International:This service takes 1-3 weeks (post office has 90 days to deliver order before it will be considered lost). In most cases this service is insured. There are no tracking numbers available for this service. Any Duty, Tax, or Brokerage fees related to this order is the responsibility of the recipient. Bramble Berry does not know what the duties/taxes are in your area, and we do not know if there will be brokerage fees. USPS often does not have brokerage fees, but this is not a guarantee.
Discount Shipping rates: If your order is over 350 pounds in total weight (regardless of the number of packages) you may qualify for a lower shipping rate via UPS International Economy Freight. This rate is automatically calculated in the quote generated by our website.
Shipping Restrictions: It is your responsibility to be aware of the specific import restrictions for your country. If your package is refused or destroyed due to customs rules, Bramble Berry will not be able to refund your order or offer a replacement at no charge.